Introduction
Väli and its affiliates (“Väli,” “we,” “us,” or “our”) are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, process, and disclose your information in connection with your use of our website (https://www.valipws.com/) and the services we provide.
This policy is designed to be transparent and compliant with the laws of the United Arab Emirates, specifically the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”).
By accessing our website and using our services, you acknowledge that you have read and understood this Privacy Policy.
Who We Are (Data Controller)
For the purposes of the PDPL, the data controller is the Väli entity headquartered in Dubai. Our registered details are:
Väli PWS LLC
WH Unit 26, Al Halab 13th Street,
Opp. Zulekha Hospital,
Al Quasis Industrial 1,
P.O. Box 19397,
Dubai, UAE
Information We Collect
We collect Personal Data to provide and improve our services. “Personal Data” means any data that can be used to identify a natural person, directly or indirectly. We may collect the following types of data:
- Information You Provide Directly:
- Contact Information: Name, email address, phone number, company name, job title, and country when you fill out a contact form, request a quote, or inquire about our products.
- Communication Data: Information you provide when you communicate with our sales or technical support teams via email, phone, or our website.
- Information We Collect Automatically:
- Technical Data: Internet Protocol (IP) address, browser type and version, device information, operating system, and pages you visited on our website.
- Usage Data: Information about how you navigate and interact with our website, such as time spent on pages and links clicked. This data is collected through cookies and similar technologies.
How We Use Your Personal Data
We only use your Personal Data when the law allows us to. Most commonly, we will use your data in the following circumstances and on the following legal bases:
- To Fulfil a Contract: To respond to your inquiries, provide technical specifications, and deliver the products and services you have requested.
- With Your Consent: For marketing communications, such as sending you newsletters, product updates, or industry insights. You have the right to withdraw your consent at any time.
- For Our Legitimate Interests:
- To improve our website, products, and services by analysing user behaviour.
- To ensure the security of our network and information systems.
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
- To Comply with a Legal Obligation: To meet our legal and regulatory requirements.
Sharing and Disclosure of Your Data
We do not sell your Personal Data. We may share your data with the following parties for the purposes outlined above:
- Within the Väli Group: We may share information with our European office in Hamburg, Germany, to provide localized support and logistical solutions.
- Third-Party Service Providers: We engage trusted third parties to perform functions and provide services to us, such as website hosting, analytics, and CRM systems. These providers are contractually bound to safeguard your data and only use it for the purposes we specify.
- Legal Authorities: We may disclose your data if required by law, court order, or a government request.
International Data Transfers
Your Personal Data may be transferred to, and processed in, countries outside the United Arab Emirates, including our office in Germany. We will ensure that any such transfers comply with the requirements of the PDPL by implementing appropriate safeguards, such as transferring data to countries deemed to have an adequate level of data protection or using approved contractual clauses.
Data Security
We have implemented appropriate technical and organizational security measures to prevent your Personal Data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your data is limited to employees and third parties who have a business need to know.
Data Retention
We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
Your Legal Rights
Under the UAE PDPL, you have the following rights regarding your Personal Data:
- Right of Access: You can request a copy of the Personal Data we hold about you.
- Right of Rectification: You can request that we correct any inaccurate or incomplete data.
- Right of Erasure (Right to be forgotten): You can request that we delete your Personal Data, subject to certain legal exceptions.
- Right to Restrict Processing: You can ask us to suspend the processing of your data in certain circumstances.
- Right to Object to Processing: You can object to our processing of your data where we are relying on a legitimate interest.
- Right of Data Portability: You can request the transfer of your Personal Data to you or to a third party in a structured, commonly used, machine-readable format.
- Right to Withdraw Consent: Where we rely on consent to process your data, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our website uses cookies to distinguish you from other users, provide a good user experience, and help us improve our site. A cookie is a small file of letters and numbers that we store on your browser or your device. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.
Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any other website you visit.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your legal rights, please contact us at:
Väli PWS LLC
Data Privacy Office
WH Unit 26, Al Halab 13th Street,
Opp. Zulekha Hospital,
Al Quasis Industrial 1,
P.O. Box 19397,
Dubai, UAE
Email: [email protected]
Ph: (+971) 4 883 2286